Order Processing
All orders are reviewed and verified before being dispatched. This review process ensures accuracy and helps us catch any issues before your order leaves our facility. Processing times may vary depending on order volume and product availability.
Shipping Carriers
We work with trusted shipping carriers to ensure your order is delivered safely and efficiently. The carrier used may vary based on your location and the nature of your order. We select the most appropriate carrier for each delivery.
Delivery Timelines
Delivery timelines depend on your location, the shipping method selected, and carrier conditions at the time of dispatch. External factors such as customs clearance or carrier delays may occasionally affect timelines.
Order Tracking
When tracking information is available, we will share it with you via WhatsApp. This allows you to monitor your shipment's progress in real time. If tracking is not available, we will keep you updated through direct communication.
Discreet Packaging
All orders are packaged discreetly. The outer packaging does not reveal the contents of your order. We take your privacy seriously and ensure that your delivery arrives without drawing unnecessary attention.
Accurate Address Required
Please ensure your shipping address is complete and accurate at the time of checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Shipping Terms & Important Notes
Please read the following shipping terms carefully before placing your order. Understanding these terms helps set clear expectations and ensures a smooth delivery experience.
Processing & Dispatch
- Orders are processed in the order they are received.
- Processing times may be extended during high-demand periods or holidays.
- Orders placed on weekends or public holidays will be processed on the next available business day.
- You will receive a confirmation message once your order has been dispatched.
- We reserve the right to delay dispatch if additional verification is required for your order.
- If an item becomes unavailable after your order is placed, we will contact you promptly to discuss alternatives or issue a refund.
Delivery Terms
- Delivery timelines are estimates and are not guaranteed.
- We are not responsible for delays caused by the shipping carrier, customs, or other external factors beyond our control.
- International shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
- If your package is delayed beyond the estimated delivery window, please contact us via WhatsApp so we can investigate on your behalf.
- Delivery is considered complete once the carrier marks the shipment as delivered to the provided address.
- If you are not available to receive your package, follow the carrier's instructions for redelivery or collection.
Lost or Damaged Shipments
- If your order appears to be lost in transit, contact us immediately via WhatsApp with your order number.
- We will work with the carrier to investigate the status of your shipment.
- If your package arrives damaged, please document the damage with photos before opening the package fully.
- Send photos and your order number to our WhatsApp support team so we can assess the situation and determine the appropriate resolution.
- Claims for lost or damaged shipments must be reported within 7 days of the expected delivery date.
Address Accuracy & Failed Deliveries
- It is the customer's responsibility to provide a complete and accurate shipping address at checkout.
- We are not liable for failed deliveries resulting from incorrect or incomplete address information.
- If a package is returned to us due to an incorrect address, the customer may be responsible for additional shipping costs to resend the order.
- Address changes after an order has been dispatched cannot be guaranteed and are subject to carrier policies.
💬 Have a Shipping Question?
If you have any questions about your shipment or need an update on your order, our support team is available via WhatsApp. Visit our Contact page to reach the appropriate regional support line.
Contact Support