Eligibility
Refund and return requests are evaluated on a case-by-case basis. Eligibility depends on the nature of the issue, the condition of the item, and the time elapsed since delivery. Contact us promptly to discuss your situation.
Request Timeframe
All refund and return requests must be submitted within a reasonable timeframe after delivery. Requests submitted significantly after the delivery date may not be eligible. We encourage customers to inspect their orders promptly upon receipt.
Item Condition
Items submitted for return must be in their original condition and packaging where applicable. Items that have been used, damaged by the customer, or returned without prior authorization may not be accepted for a refund or exchange.
How to Request
To initiate a refund or return, contact our support team via WhatsApp with your order number and a description of the issue. If applicable, include photos of the item or packaging. Our team will review your request and respond with next steps.
Refund Processing
Approved refunds are processed through the original payment method where possible. Refund timelines may vary depending on the payment channel used. We will communicate the expected timeline once your refund has been approved and initiated.
Non-Refundable Situations
Refunds will not be issued for orders where the customer provided incorrect shipping information, orders delivered successfully but the customer changed their mind, or items damaged due to customer misuse after delivery.
Return Process & Detailed Terms
Below you will find a step-by-step breakdown of our return process along with the full terms that govern refund and return requests. Please read carefully before submitting a request.
Contact Support via WhatsApp
Reach out to our support team via WhatsApp (Europe or USA line depending on your region). Provide your order number, a clear description of the issue, and any supporting photos if the item arrived damaged or incorrect.
Request Review
Our team will review your request and assess eligibility based on the information provided. This review process typically takes 1–3 business days. We may ask for additional information or documentation to complete the review.
Return Authorization
If your return is approved, we will provide you with return instructions including the return address and packaging requirements. Do not send any items back without receiving explicit authorization from our team first. Unauthorized returns may not be accepted.
Item Inspection
Once we receive the returned item, our team will inspect it to confirm it meets the return conditions outlined in this policy. Items that do not meet the required condition may be returned to the customer or may result in a partial refund at our discretion.
Refund Issued
Once the return is confirmed and approved, your refund will be processed through the original payment method. Refund timelines vary by payment channel — Cash App, Zelle, Apple Pay, Chime, and Crypto refunds each have different processing windows. We will notify you once the refund has been initiated.
📄 Additional Terms
- Return shipping costs are the responsibility of the customer unless the return is due to our error.
- We recommend using a trackable shipping method when returning items to ensure safe delivery.
- We are not responsible for items lost in transit during the return process.
- Refunds will not include original shipping costs unless the return is due to a fulfillment error on our part.
- We reserve the right to refuse returns that do not comply with this policy.
- This policy is subject to change. The version published on this page at the time of your order applies to your purchase.
💬 Need to Start a Return or Refund?
Contact our support team via WhatsApp with your order number and issue details. We will guide you through the process and work toward a fair resolution as quickly as possible.
Contact Support